Ask AI: Write It might be when I call them to cancel the payment. I don’t know why.

It might be helpful to contact the company's customer service before attempting to cancel the payment, as there could be various reasons why you're experiencing difficulty. Prepare yourself with any relevant account information and transaction details when you make the call. Be patient while explaining your situation, and ask if they can provide any possible solutions to resolve your issue. If you're not satisfied with their response, consider escalating the matter to a manager or filing a formal complaint in order to find a resolution. Remember to keep a record of all communication for future reference, if needed.