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Question: Student Email Policy Many students tend to fire off a quick email to their instructor when a question comes to mind. Oftentimes, these emails are too informal, poorly written, and confusing to respond to. I have adopted a student email policy in hopes of preventing poor communication. To receive a response to any email, students must do the following: Email from the D2L account, not from a personal (Yahoo, Gmail, etc.) account. For security and confidentiality purposes, faculty are asked to reply to D2L accounts only. Consider if an email is necessary. Depending on what you need, a phone or Zoom conversation may be required. If you are confused about an assignment, for example, let’s talk instead of emailing. Use a subject line that matches your message. For example, if your email is about thesis statements, do not reply to a welcome email I sent at the beginning of the semester to ask your question. Start a new email with the subject line stating “Thesis Statement Question.” You can find my email under the Communication > Classlist section in D2L. Include a Salutation. Don’t just launch into your message. Start your email with a greeting such as “Dear Mrs. Smith,” “Professor Smith,” or “Hi Mrs. Smith,” Remind me of who you are and your course and section. In any semester, I probably have 150 students in five or more sections to manage plus 20 or so advisees. Start every email by introducing yourself and stating the course and section you are enrolled in. For example: “My name is Taylor Swift, and I am in your COL 103-02 course.” Ask a question. Why are you emailing me? What exactly do you need to know? So often, students send emails without telling me how I can help. Do not email to say “I don’t understand this week’s assignment.” That tells me nothing. Instead, ask a specific question: “Could you explain the difference between thesis statements and topic sentences again? I’m not clear on that.” Again, if you are confused about an assignment, it is better to talk by phone or Zoom instead of email. Make sure your message is complete. Provide any background information to make sure your message is complete. You may need to remind me of a previous conversation to bring me up to speed. Remember, I have 150-ish students and 20-something advisees… Maintain professionalism/remember your audience. Use language that shows you understand that I am your college professor, not your friend or a casual associate. Do not use slang terms, text speak, emojis, or other informalities. Proofread your emails before you send them (using Grammarly is a great idea…) End with a Complimentary Closing and your name. Once your message is communicated, end with an appropriate closing such as “Thank you,” “Sincerely,” or “Best regards,”. Sign your email with your first and last name. Have reasonable expectations about response times. My goal is to respond to emails in one business day. But, I receive a lot of emails, which could extend the response time. If you sent an email that follows this email policy and you have not received a response in three days, please email again. Also, read the Instructor Response Times section below. In your own words, can you explain the Student Email Policy by providing a detailed summary?
This Student Email Policy outlines how students should compose emails if they are looking for a response from their instructor. To receive a response, students should email from their D2L account, consider if an email is necessary or if they need to talk on the phone or Zoom, use a subject line that matches their message, include a salutation, remind the instructor of who they are and their course and section, ask a question, make sure their message is complete, maintain professionalism and remember their audience, end with a complimentary closing and their name, and have reasonable expectations about response times.
Jan. 18, 2023, 8:50 a.m.
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