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Question: Which of the following is not typically included in a Service Level Agreement (SLA)? Question 1Answer a. Timeframes for service delivery b. Business confidentiality agreements c. Performance standards d. Escalation procedures Question 2 Not yet answered Marked out of 1.00 Flag question Question text What is the primary purpose of service provider management? Question 2Answer a. To handle customer complaints directly b. To ensure internal communication among staff c. To negotiate new contracts with third parties d. To ensure that contractual obligations are met by service providers Question 3 Not yet answered Marked out of 1.00 Flag question Question text When should a contract not be legally enforced? Question 3Answer a. When one party has acted beyond their legal capacity b. When both parties agree to delay delivery c. When there is a service provider contract in place d. When there is a breach of performance standards Question 4 Not yet answered Marked out of 1.00 Flag question Question text What is the key benefit of maintaining performance reports for service providers? Question 4Answer a. To allow early payment to the service provider b. To prevent the service provider from taking on other clients c. To monitor and document adherence to service quality and timelines d. To negotiate a new contract price Question 5 Not yet answered Marked out of 1.00 Flag question Question text What should an organization do if a service provider fails to deliver the agreed quantity of goods? Question 5Answer a. Communicate with the service provider to address the issue b. Terminate the contract immediately c. Issue an indemnification clause d. Stop all payments to the provider
### Question 1 Answer b. Business confidentiality agreements Business confidentiality agreements are usually included in separate non-disclosure agreements (NDAs) rather than in a Service Level Agreement (SLA). ### Question 2 Answer d. To ensure that contractual obligations are met by service providers The primary purpose of service provider management is to ensure that service providers fulfill their contractual obligations, maintaining service quality and performance standards. ### Question 3 Answer a. When one party has acted beyond their legal capacity A contract cannot be legally enforced if one party has acted beyond their legal capacity, meaning they do not have the authority or legal standing to enter into the contract. ### Question 4 Answer c. To monitor and document adherence to service quality and timelines The key benefit of maintaining performance reports for service providers is to monitor and document their adherence to agreed service quality and timelines, ensuring accountability and providing a basis for improvements if needed. ### Question 5 Answer a. Communicate with the service provider to address the issue The first step an organization should take if a service provider fails to deliver the agreed quantity of goods is to communicate with the service provider to address the issue, seeking to understand and resolve the problem collaboratively.
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