Leaving your money on the table: customers' surprise deduction glitch in January 2022

This article from Rappler highlights an issue that some Bank of the Philippine Islands (BPI) customers have experienced over the past few months: surprise deductions from their bank accounts. This is particularly concerning for customers because BPI has yet to explain why the deductions occurred and how to prevent them from happening in the future. The article goes on to explain that customers first noticed the surprise deductions beginning in early January, and BPI has been slow to respond and provide an explanation to customers. This has left customers feeling concerned and frustrated, as many have taken to social media to express their dissatisfaction with the bank's lack of communication and lack of resolution on the issue. Overall, this article serves as a warning to BPI customers to keep an eye on their accounts and be aware of any unexpected deductions. Many customers have reported being able to get the funds refunded, though, so it's still possible to get reimbursed if you're impacted. It's also important for BPI to take responsibility and give a better explanation to customers who are impacted by the surprise deductions. While they may not be able to prevent them altogether, they can at least provide some clarity and transparency so that customers can feel confident that their accounts are safe.