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Question: I need help. There is a social casino that says its free to play but i cannot play without money. It advertises fair and random gameplay but I was able to predict the outcomes. I don't win but i spend alot of money. There is false advertising and fraud. They tell me I am wrong. They refuse to answer my questions and obey the law. They dare me to sue them. I want my money back. What should I do?
I'm not a legal professional, but here are some general steps you can consider if you believe you've been the victim of false advertising or fraud: 1. Gather evidence: Collect all the relevant information, such as screenshots, emails, receipts, and anything else related to your transactions and interactions with the social casino. 2. Report the issue: Contact the platform where the social casino operates (e.g. Facebook, App Store, Google Play Store) and report the issue, providing them with the evidence you've gathered. These platforms may have policies in place to deal with such situations. 3. File a complaint with consumer protection agencies: - If you are based in the United States, you can file a complaint with the Federal Trade Commission (FTC) or your state's Attorney General's office. - If you are outside of the United States, you can look for similar organizations or governing bodies in your country that handle consumer complaints. 4. Consider seeking legal advice: Consult with a lawyer who specializes in consumer protection and discuss your options. They may be able to guide you on whether you have a strong case and the best course of action. 5. Online forums and social media: Share your experience on online forums and social media platforms to raise awareness about the social casino's fraudulent practices and potentially connect with others who have experienced the same issue. Remember, it is important to approach this situation calmly and with a clear understanding of your rights as a consumer. Consult with professionals before making any decisions on how to proceed.
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