Ask AI: How do you formulate answers

to challenging customer questions? 1. Provide a clear and honest answer. Acknowledge the customer’s question or concern and provide a straightforward answer. 2. Demonstrate your knowledge. Show that you are an expert in the topic and demonstrate your knowledge to the customer. 3. Listen actively. Show the customer that you understand their concern by listening carefully to their question and repeating it back to them for clarification. 4. Offer solutions. Show the customer that you are willing to help by offering suggestions or solutions to their question or problem. 5. Remain polite. Keep your tone neutral and be polite when responding to difficult customer questions.