Can You Weight A Complaint Email To An Airport Car Park

Subject: Complaint regarding Poor Service and Vehicle Mismanagement at [Airport Car Park Name] Dear [Customer Service Manager's Name], I hope this finds you well. I am writing to express my serious concerns and dissatisfaction with the service provided by [Airport Car Park Name] during my recent trip to Greece. I have always chosen your services because of the high level of customer support and the unequaled reputation your organization has earned over the years. However, the experience I encountered during my last interaction was unexpected and disappointing. My vehicle, [make, model, and registration number], was parked in your facility from [parking date] to [pickup date]. Upon returning from my vacation on [pickup date], I faced the following issues: 1. Dirty Car: The car was returned in a filthy condition, both externally and internally. It was evident that the vehicle had not been cared for during its stay at your facility, and it required cleaning at my own expense. 2. Unexplained Mileage: I also noticed that there were additional miles (approximately [number of miles]) recorded on the odometer. This discrepancy raises concerns about my car's unauthorized usage during my absence. 3. Late Delivery: After a long flight, I was looking forward to a hassle-free process to retrieve my car. Unfortunately, I was left waiting for 30 minutes in the cold before my vehicle was finally returned to me. This delay and inconvenience only added to my mounting frustration. As a loyal and previously satisfied customer, I am extremely disheartened by the lack of care and professionalism displayed by [Airport Car Park Name] during this incident. To regain my trust and ensure the future use of your services, I request the following actions to be taken: 1. A thorough investigation into the unauthorized usage of my vehicle and the additional mileage recorded. 2. An explanation and assurance that steps will be taken to prevent this from happening in the future. 3. An apology for the inconvenience and poor customer service experience during my car pickup. 4. A refund of the [parking fee amount] paid for the substandard service received. Your prompt attention and resolution to these matters would be greatly appreciated. I look forward to hearing from you, and I am hopeful that this incident is not representative of the service standard I have come to expect from your organization. Thank you for your attention to this matter. Sincerely, [Your Name] [Address] [Phone Number] [Email Address]